What if My Client Doesn’t Receive Their Invite?

While it’s rare, there may be times when a client doesn’t receive their invitation email from Outlign. Here's what to check and how to get them onboarded quickly if that happens.

Q: I sent the invite, but my client says they didn’t get it. What should I do?

In most cases, the invite email is delivered successfully, but every now and then, it might be:

• Sitting in their spam or junk folder
• Quarantined by their company’s email security settings before reaching their inbox
• Delayed or filtered due to internal IT systems

Even though our system shows the invite as delivered, these filters can sometimes block or reroute it.

Q: How can I help them find the invite?

Ask your client to:

1. Check their spam or junk folders
2. Search for keywords like “Outlign” or “you’ve been invited” in their inbox
3. If they work for a company with stricter email controls, check with their IT team to see if the email was quarantined or filtered