---
title: "Why can’t I reset my password?"
description: "If you’re trying to reset your password and keep seeing an error, it’s most likely due to a security check we have in place."
url: https://help.outlign.co/en/articles/95-why-can-t-i-reset-my-password
collection: "Troubleshooting & FAQs"
updated: 2026-05-05
language: en
---

# Why can’t I reset my password?

If you’re trying to reset your password and keep seeing an error, it’s most likely due to a security check we have in place.

If you or your client are running into issues logging in — even after trying to reset the password — it’s usually due to a security check we have in place.

Outlign checks new passwords against known data breaches.  
If the password you’re trying to use has appeared in a previous breach anywhere on the internet, it will be blocked.

This can happen even if:

-   You’ve never used that password before
    
-   It feels “new” or unique to you
    

This is a standard security measure recommended by industry experts to help protect your account.

### How do I fix it?

You’ll need to choose a completely unique password that hasn’t been used (or exposed) before.

A good approach is:

-   Use a longer passphrase made up of random words
    
-   Add a mix of symbols, numbers, and punctuation
    

Examples of strong formats:

-   tractor-velvet-mango-cliff-7!
    
-   lantern.koala.button.sprint.4@
    

(Don’t use these exact ones — just follow the pattern.)

Alternatively, you can use a password manager like 1Password to generate something secure automatically, for example:

-   6k\_tBmwHu9zPRi9fJeDd
    

### What should I avoid?

Try to steer clear of:

-   Years (e.g. 2023, 2024, 2025)
    
-   Common patterns like:
    
    -   Word2024!
        
    -   CompanyName1!
        
    -   FirstnameDOB!
        

These are often already exposed or easy to guess.

### Why does Outlign do this?

We know it can feel a bit frustrating, but this step helps:

-   Reduce the risk of account breaches
    
-   Keep your data (and your clients’ data) safe
    

### Still not working?

If you’ve tried a truly unique password and it’s still not going through, reach out to support and we’ll help you get back in