While it’s rare, there may be times when a client doesn’t receive their invitation email from Outlign. Here's what to check and how to get them onboarded quickly if that happens.
In most cases, the invite email is delivered successfully, but every now and then, it might be:
Sitting in their spam or junk folder
Quarantined by their company’s email security settings before reaching their inbox
Delayed or filtered due to internal IT systems
Even though our system shows the invite as delivered, these filters can sometimes block or reroute it.
Ask your client to:
Check their spam or junk folders
Search for keywords like “Outlign” or “you’ve been invited” in their inbox
If they work for a company with stricter email controls, check with their IT team to see if the email was quarantined or filtered
